1. Our approach to privacy
StockLive Pty Ltd (StockLive) recognises the importance of ensuring the security and privacy of your personal information. We are committed to protecting your personal information and adhering to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) contained in the Privacy Act.
2. What does "personal information" mean?
Personal information is defined in the Privacy Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or not.
3. What information do we collect and why do we collect it?
When you register on our website, we typically gather details like your first and last name, email address, address and phone number. Additional information may include your business details and property information, such as, your Australian Business Number (ABN) and PIC Code, if you seek approval as either a seller or a buyer in our platform.
Other types of personal information we may collect include your signature, gender, date of birth, photograph, and Internet Protocol (IP) address when interacting with our website. The extent of information collected may vary based on specific commercial arrangements and services.
StockLive does not retain credit card details. Payments made for our services online are processed by third-party providers.
Your personal information is primarily used to identify you within our system, enabling you to book and bid for listings on sales, and to facilitate your usage of the platform. We may contact you regarding your account to verify or discuss a bid you have placed.
We also use the collected information for secondary purposes such as generating market reports, operating our website, and occasionally providing relevant information.
In addition, we share your information with sale providers and those directly involved in the processing of the sale, but only if you have registered for that particular sale. This is done to identify and provide necessary information for the sale providers to process their sale.
In essence, our use of personal information is mainly to provide our service to you, while ensuring your experience on our platform is smooth and efficient.
4. How we collect personal information?
We generally collect personal information directly from you through online account registration forms. In some instances, information may be collected indirectly, especially when using an agent to register or bid on our platform.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the services or assistance you are seeking.
5. Do we disclose your personal information to anyone?
Disclosure of your personal information depends on the arrangements you enter into with us. Generally, disclosures occur where it is reasonably necessary to enable StockLive to perform the services offered to you and others and may occur to counterparties, the public, registered users, service providers, and, in specific instances, to law enforcement or regulatory bodies. Disclosure may also occur for the purpose of preparing anonymous market reports. Your personal bidder information will be provided to the sale operator and settling agents of any sale for which you have registered as a bidder.
Where we disclose your information to our service providers, we will take steps to ensure that they are authorised to only use personal information to perform the functions required by StockLive.
The law also permits us to use or disclose personal information for other purposes in certain circumstances.
6. How do we keep your information and ensure it is accurate?
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification, or disclosure, including appropriate electronic and physical security measures. Access to and the use of personal information is appropriately limited to prevent misuse or unlawful disclosure of the information.
Your personal information will be stored in Australia. In some circumstances, personal information may be disclosed to our service provider located in the United States. In the event of overseas disclosure, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles in relation to your personal information.
7. How do we protect your information and ensure it is accurate?
We take reasonable steps to ensure that the personal information we retain is accurate, complete, up-to-date, and not misleading. To assist us with this, please notify us if any of your details have changed.
8. Can you access and correct the personal information we hold about you?
You can update your details online or you can ask us to provide you with access to the personal information that we hold about you by contacting us as set out below. We will respond to your request within a reasonable time. If we do not agree to give you access, we will provide you with reasons in writing and notify you of the mechanisms you have to make a complaint.
You can ask us to correct the personal information and we will comply unless we are permitted by law not to. If we do not agree with your request, we will provide written reasons, including details about the mechanisms you have to make a complaint. You can also ask us to include a note on your file that you have requested a correction and can ask us to inform third parties to whom we have disclosed your personal information that it needs to be updated.
Telephone: 61 7 3153 8830
Write to: The Privacy Officer AAM Investment Group GPO Box 352 BRISBANE Q 4001
10. What if you are not satisfied with our response?
If you are not satisfied with the result of your complaint, you can refer your complaint to the Information Commissioner. Their details are available at www.oaic.gov.au/privacy/privacy-complaints.